Company Name: Wipro
Job Role: Process Associate
Experience: 1 – 4 Years
Qualification: Any Graduate / Post Graduate
Job Type: Full Time
Job Location: Navi Mumbai, Mumbai
Salary: Best in Industry
Job Description:
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- Excellent communication skills are mandatory.
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
- Relevant Experience – Minimum 9+ months of experience in international back office process
- Category – International customer service
- Required Document – Voter id or Passport is mandatory
- Working Conditions – Afternoon shift (5 days working). Saturdays and Sundays are fixed off
- Transport – One way transport will be provided.
- Education Skills – Any graduate – BA, B.Com, B.Sc. (Non-Technical), MA, M.Com, part time MBA, PGDM
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 4th March 2025
Time: 12.00 PM – 1.30 PM
Interview Address:
Raheja Mind Space,
Tower No. 7,
Opp. Airoli Railway Station,
Airoli, Navi Mumbai.
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