Company Name: Cyient
Job Role: Technical Support Associate
Experience: 0 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Hyderabad
Salary: Rs.2,50,000/- to Rs.3,00,000/-
Job Description:
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- As a customer service consultant, you utilise your knowledge of the clients processes and systems to support the activation of customer services and efficiently remediate issues and problems that may arise during the order lifecycle to minimise impact to customers.
- Apply knowledge of the clients processes and systems to independently manage a customers order throughout its life cycle, whilst keeping the customer informed of progress through call & message channels.
- Coordinate with supply chain department to initiate dispatch of devices in a timely manner and ensure activation of these devices prior to delivery at the customers premises.
- Demonstrate strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules and following up on device returns.
- Ability to flex across multiple areas of the order management process in response to changes in demand and manage multiple queues concurrently to ensure orders are processed in a timely manner.
- Managing incoming requests from other departments through call and email channels, being able to respond effectively with clear and concise communication.
- Able to support our onshore staff to manage overflow calls from our customers during peak times and weekends.
- Utilise documented processes and work instructions to efficiently navigate across multiple Telstra systems whilst processing orders, identifying, and communicating opportunities to enhance processes and procedures where applicable.
- Successfully complete of all mandatory learning and training to maintain and apply the necessary skills and knowledge required to provide current information and accurate advice to customers in line with legal & regulatory requirements
- Comply with HSE policies and standards to role model safe and responsible behaviours, minimise risks and demonstrate a commitment to your own safety and the safety of others
Walk-in Details:
Walk-in Date: 7th March 2025
Time: 9.30 AM – 12.00 PM
Venue Details:
No-1, Plot No, NSL SEZ ARENA,
9th Floor, Block-6, Survey, 6,
Uppal – Ramanthapur Rd, Uppal,
Hyderabad, Telangana 500039, India.
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