Company Name: Wipro
Job Role: Customer Service
Experience: 0 – 3 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Noida, Gurugram
Salary: Best in Industry
Job Description:
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- Customer service through calls.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client and domain knowledge to be able to deliver resolution in the first conversation.
- Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
- Maintain internal and client level delivery quality on calls, chats and email conversations.
- Adhere to customer service attendance and accountability policies.
- Execute issue / query resolution and ensure proper documentation and follow-up.
- Identify, share and support operational improvements.
Relevant Experience
- Excellent communication skills.
- Should be flexible to work in rotational shifts.
- Proficient in computer usage and basic knowledge of MS Office.
- Defined career roadmap that offers growth opportunities.
- Performance based incentive program.
- Investment in talent development and skills enhancement.
- Work life balance with any 5 day work week.
- Collaborative environment with best in class professionals.
Education Skills
Graduates in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc IT, Stats, Math Hons. and Eco. Hons.)
Full time MBA, BE, and B.Tech graduates should have minimum 6 months of BPO experience
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 2nd April 2025
Time: 11.00 AM – 2.00 PM
Interview Address:
Wipro Office Sector – 127,
Tower – A, Tech Boulevard Park,
Plot No – 6, Sector – 127, Noida – 201301
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