Company Name: HCLTech
Job Role: Process Associate
Experience: Freshers
Qualification: Bachelor’s Degree
Job Type: Full Time
Job Location: Chennai
Salary: Best In Industry
Job Description:
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- Meet and exceed SLA (Service Level Agreement) targets
- Achieve productivity and attendance targets
- Meet internal quality scores and maintain high standards
- Provide professional and courteous customer service via phone, email, or chat
- Create orders for customers and ensure accurate processing
- Analyze customer interactions and provide insights to improve processes
- Multitask effectively to handle multiple customer interactions simultaneously
Skill Set Requirements:
- Non-tech graduate (any discipline)
- Freshers encouraged to apply
- Typing speed: 30 words per minute
- Excellent written and verbal communication skills
- Ability to multitask effectively
- Strong analytical and problem-solving skills
- Strong customer service skills
Work Schedule
- Rotational shifts (including night shifts, weekends, and holidays)
- Candidates must be flexible and willing to work in a 24/7 environment
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Comprehensive training program to ensure your success
How to Apply
If you are a motivated and customer-focused individual who meets the above requirements and is willing to work in rotational shifts, please submit your application, including your resume and cover letter, to: Vikas.Kapoor2@hcltech.com
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 31st March to 2nd April 2025
Time: 11.00 AM – 4.30 PM
Venue Details:
HCL Technologies LTD Sholinganallur Chennai
– Infohind No 602/3 Elcot Economic Zone,
Sholinganallur Village,
Medavakkam High Road,
Sholinganallur, Chennai – 600119
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