Company Name: Wipro
Job Role: Customer Service
Experience: 0 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Gurugram
Salary: Best in Industry
Job Description:
Job Description:
Candidate with an experience in any of below vertical:
- Customer Service- (ITES/Aviation/Hospitality)
- HR Helpdesk or Employee services,
- Email/Chat/voice based support
Customer Orientation, Centricity and Communication
- Exceptional customer service focus, including attention to detail and producing quality results
- Strong communication with superior verbal and written skills. Experience in wiriting Emails & Chat is preferred
- Ability to comprehend complex and variable Customer Queries
- Ability to summarize the situation and be able to articulate the response on the Query received
- Takes end-to-end Ownership and accountability of Customer Issues for resolution
- Ability to gauge the Customer’s sentiments & emotions
Problem Solving and Decision making
- Attention to detail
- Ability to unpack customer issue – Layer by layer
- Ability to navigate through unknown and look for solution
- Understand the root cause of the issue and ability to assess downstream impact to other processes
- Not hesitating to seek help, probing and going the extra mile to solve Googler issue
- Ability to do diagnostic work and process information logically
- Ability to make informed decisions (beyond structured setup ) in a timely manner with an understanding of the decision outcome
e.g- seeking support and additional information from other stakeholders and communicating the solution to requestors back
Aptitude & Logical Reasoning
- Ability to intrepret Customer’s situation and connect the dots to the available resources & solution
- Requires good analytical skills in order to validate complex & dynamic queries
- Ability to prioritize & organize tasks
Ownership & accountability
- Ability to take end-to-end ownership of a task and see it through completion
- Manage multiple handoffs and information flow from diverse sources
- Demonstrate accurate application of logical and analytical reasoning towards performing while data processing
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 20th November 2024
Time: 12.00 AM – 2.00 PM
Venue Details:
Wipro Limited Plot No 480-481,
Udyog Vihar Phase 3,
Gurgaon-122016, Haryana.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
