Company Name: Wipro
Job Role: Customer Service
Experience: 0 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Gurugram
Salary: Best in Industry
Job Description:
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Job Description:
Candidate with an experience in any of below vertical:
- Customer Service- (ITES/Aviation/Hospitality)
- HR Helpdesk or Employee services,
- Email/Chat/voice based support
Customer Orientation, Centricity and Communication
- Exceptional customer service focus, including attention to detail and producing quality results
- Strong communication with superior verbal and written skills. Experience in wiriting Emails & Chat is preferred
- Ability to comprehend complex and variable Customer Queries
- Ability to summarize the situation and be able to articulate the response on the Query received
- Takes end-to-end Ownership and accountability of Customer Issues for resolution
- Ability to gauge the Customer’s sentiments & emotions
Problem Solving and Decision making
- Attention to detail
- Ability to unpack customer issue – Layer by layer
- Ability to navigate through unknown and look for solution
- Understand the root cause of the issue and ability to assess downstream impact to other processes
- Not hesitating to seek help, probing and going the extra mile to solve Googler issue
- Ability to do diagnostic work and process information logically
- Ability to make informed decisions (beyond structured setup ) in a timely manner with an understanding of the decision outcome
e.g- seeking support and additional information from other stakeholders and communicating the solution to requestors back
Aptitude & Logical Reasoning
- Ability to intrepret Customer’s situation and connect the dots to the available resources & solution
- Requires good analytical skills in order to validate complex & dynamic queries
- Ability to prioritize & organize tasks
Ownership & accountability
- Ability to take end-to-end ownership of a task and see it through completion
- Manage multiple handoffs and information flow from diverse sources
- Demonstrate accurate application of logical and analytical reasoning towards performing while data processing
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 20th November 2024
Time: 12.00 AM – 2.00 PM
Venue Details:
Wipro Limited Plot No 480-481,
Udyog Vihar Phase 3,
Gurgaon-122016, Haryana.
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