Wipro Direct Interviews for Freshers – Multiple Opening Interviews in Wipro – Career Interviews in Wipro

Company Name: Wipro

Job Role: Customer Service

Experience: 0 – 5 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Gurugram

Salary: Best in Industry

Job Description:

Job Description:

Candidate with an experience in any of below vertical:

1. Customer Service- (ITES/Aviation/Hospitality)
2. HR Helpdesk or Employee services,
3. Email/Chat/voice based support

Customer Orientation, Centricity and Communication

• Exceptional customer service focus, including attention to detail and producing quality results
• Strong communication with superior verbal and written skills. Experience in wiriting Emails & Chat is preferred
• Ability to comprehend complex and variable Customer Queries
• Ability to summarize the situation and be able to articulate the response on the Query received
• Takes end-to-end Ownership and accountability of Customer Issues for resolution
• Ability to gauge the Customer’s sentiments & emotions

Problem Solving and Decision making

• Attention to detail
• Ability to unpack customer issue – Layer by layer
• Ability to navigate through unknown and look for solution
• Understand the root cause of the issue and ability to assess downstream impact to other processes
• Not hesitating to seek help, probing and going the extra mile to solve Googler issue
• Ability to do diagnostic work and process information logically
• Ability to make informed decisions (beyond structured setup ) in a timely manner with an understanding of the decision outcome
  e.g- seeking support and additional information from other stakeholders and communicating the solution to requestors back

Aptitude & Logical Reasoning

• Ability to intrepret Customer’s situation and connect the dots to the available resources & solution
• Requires good analytical skills in order to validate complex & dynamic queries
• Ability to prioritize & organize tasks

Ownership & accountability

• Ability to take end-to-end ownership of a task and see it through completion
• Manage multiple handoffs and information flow from diverse sources
• Demonstrate accurate application of logical and analytical reasoning towards performing while data processing

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 20th November 2024

Time: 12.00 AM – 2.00 PM

Venue Details:

Wipro Limited Plot No 480-481,
Udyog Vihar Phase 3,
Gurgaon-122016, Haryana.