Company Name: HCLTech
Job Role: Data Analyst
Experience: 3 – 7 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Hyderabad
Salary: Best in Industry
Job Description:
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- Monitor KPIs for scaled operations using reports and performance dashboards.
- Conduct Root Cause Analysis (RCA) and provide insights for performance improvements.
- Manage SLA performance and trigger Next Best Actions (NBAs) to meet business objectives.
Responsibilities
- Track real-time performance data and identify gaps.
- Escalate issues and provide detailed reports to stakeholders.
- Measure and report SLA adherence across teams.
Required Skills
- 3+ years of customer service experience in a Command Center or related environment.
- Proficiency in data analytics, visualization, and reporting.
- Strong technical and organizational skills, including multitasking across software applications.
Please carry:
- 1 Updated Resume
- 1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)
Walk-in Details:
Walk-in Date: 23rd to 24th November 2024
Time: 10.00 AM – 5.00 PM
Venue Details:
Advance Business Hub, An Ascendas IT Park,
Building H-01B, Phase 2, HITEC City,
Hyderabad, Telangana 500081.
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