Firstsource is conducting a walk-in drive for Freshers/Exp as Customer Service Associate Positions in Bangalore Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Firstsource
Job Role: Customer Service Associate
Experience: 0 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Rs.1,00,000/- to Rs.3,25,000/-
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Job Description:
Role & responsibilities
- Respond to customer inquiries via phone, chat, and email in a timely and professional manner.
- Resolve customer issues and queries efficiently, ensuring a high level of satisfaction.
- Should be flexible working in rotational night shifts.
Preferred candidate profile
- Excellent communication skills, both verbal and written.
- Proven experience in international customer support.
- Ability to handle customer complaints with empathy and professionalism.
- Strong problem-solving skills and attention to detail.
- Candidates with BSc, or PG degree freshers will not be eligible to apply.
Perks and benefits
- Two-way cab facility for all employees.
- Free cab service for female employees after 7:45 PM until 6 AM.
- A supportive and inclusive work culture that promotes professional growth.
Attractive incentives.
Interview Process:
- HR Round: Screening and discussion of job role and responsibilities.
- Assessment Test and Live Chat Round: Evaluation of skills related to customer support and technical troubleshooting.
- Operations Round: Final round to assess operational knowledge and practical skills.
How to Apply:
- Interested candidates can contact HR, Zulfi, on 9945093145.
- Please send your updated resumes to Zulfi.Bmm@firstsource.com.
- Shortlisted candidates will hear from us as quickly as possible.
We look forward to receiving your applications and potentially having you join our dynamic team!
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Walk-in Date: 6th to 10th Aug 2025
Time: 11.30 AM – 3.30 PM
Interview Address:
Dragonfly Building,
Brigade Tech Gardens,
ITPL Main Road, Brookfield.
Contact – Zulfi ( 09945093145 )
About Firstsource:
Firstsource Solutions Limited is a prominent Indian business process management (BPM) company headquartered in Mumbai, Maharashtra. Established in 2001 as ICICI InfoTech Upstream Ltd, it was later rebranded as Firstsource Solutions in 2006. The company became publicly listed on the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE) in 2007
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
