Accenture is conducting a walk-in drive for Freshers/Exp as Associate Positions in Mumbai, Navi Mumbai Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Accenture

Job Role: Associate

Experience: 1 – 3 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Mumbai, Navi Mumbai

Salary: Best in Industry

Job Description:

What are we looking for?

• Experience Profile
• Prior international BPO work experience preferred.
• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Strive and achieve SLA target and business outcome indicators defined by the client

Knowledge & Skill Requirement:

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer.
• Good technical aptitude with an ability to learn quickly.
• Excellent verbal and written communication skills

Roles and Responsibilities: Job Responsibilities / Authorities

• Receive inbound Call ensure that cases and interactions are logged correctly in the required tool.
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self-service portal.
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines.
• Place outbound calls to customers when required in line with Client / Company guidelines
• Minimize customer complaints and escalations by providing exceptional service and call control.

We look forward to meeting you and helping you take the first step in your career journey!

Walk-in Details:

Walk-in Date: 24th July 2025

Time: 11.00 AM to 4.00 PM

Interview Address:

MDC2B, Ground Floor Godrej IT Park,
02 Godrej Business District,
Pirojshanagar, LBS Marg,
Vikhroli – (West), Mumbai.400079

Contact – Azlifa Mulla

About Accenture:

Accenture is a global professional services company offering a wide range of services, including strategy, consulting, digital, technology, and operations. They serve a diverse client base, including businesses, governments, and other organizations, helping them build digital cores, optimize operations, and drive growth. Accenture also focuses on ethical AI and responsible AI practices, helping clients leverage AI intelligently and responsibly.