Company Name: Accenture
Job Role: Customer Support Associate
Experience: 0 – 3 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Mumbai
Salary: Rs.1,25,000/- to Rs.5,00,000/-
Job Description:
Are you looking to build an extraordinary career in Customer Support Voice Process? What would you do? You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs, and accelerate sales cycles. The Telecom Operations team is involved in developing structures, processes, and capabilities for managing and monitoring telecommunications networks. The Customer Service Management team focuses on managing the organization’s interaction with current and potential customers. The team is responsible for handling customer queries, enhancing customer satisfaction, ensuring customer retention and ultimately driving sales growth. The team is also responsible for improving business relationships with customers. What are we looking for?
- Adaptable and flexible
- Ability to work well in a team
- Commitment to quality
- Process-orientation
Role & responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your expected interactions are within your own team and direct supervisor.
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
- The decisions that you make would impact your own work.
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
- Please note that this role may require you to work in rotational shifts
Job Location: Mumbai (Vikhroli) (Current location – Mumbai mandatory)
Qualifications: Any Graduation.
Experience: Freshers or HSC passed with 6 months experience into International Voice can apply.
Transportation: Two-way Cab facility will be provided (Pick and drop location should be with-in Accenture Transportation boundary).
Walk-in Details:
Walk-in Date: 16th to 18th April 2025
Time: 11.00 AM to 2.00 PM
Venue Details:
MDC2B, Ground Floor,
Godrej Boyce Complex, Off Lbs Marg,
Vikhroli (West), L. B. S. Marg,
Vikhroli (W), Mumbai, Maharashtra 400079.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
