Company Name: Apple
Job Role: Software Engineer
Experience: Freshers
Qualification: Bachelor’s Engineering
Job Type: Full Time
Job Location: Mumbai
Google Recruitment Apply Link: Apply Here
Responsibilities of the Candidate:
- Provide insightful advice and hands-on technical support to customers, diagnosing product issues quickly and accurately.
- Explain technical issues with patience and compassion, ensuring customers understand the situation and possible solutions.
- Determine whether repairs or replacements are needed and offer swift, effective solutions to get users back on track.
- Manage multiple customers efficiently, staying mindful of time demands while maintaining quality service.
- Fulfill Apple’s service commitment with professionalism, speed, and expertise.
- Build trust with customers and co-workers through mentorship, knowledge sharing, and training.
- Identify service improvements and provide feedback to help keep Apple’s customer service relevant and up to date.
Requirements:
- Strong people skills and a knack for problem solving.
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
- Ability to adhere to a schedule of customer appointments.
- Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
- An aptitude for acquiring skills in technical repairs and an eagerness to learn about all Apple products and devices.
- Excellent prioritisation skills and an ability to make decisions quickly.
- Excellent verbal and written communications skills.
- Success in team environments, demonstrating shared responsibility and accountability with other team members.
- You’re fluent in the local language
- Flexibility with your schedule. Your work hours will be based on business needs.
Apple Recruitment 2024 Apply Link: Apply Here
| Apple Recruitment For Freshers Apply Link: | Apply Here |
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