Axis Bank is conducting a walk-in drive for freshers/exp as Customer Service Specialist positions in Chennai location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.

Company Name: Axis Bank

Job Role: Customer Service Specialist

Experience: 2 – 5 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Chennai

Salary: Rs.3,25,000/- to 4,75,000/-

Job Description:

Role & Responsibilities:

• Effectively resolve customer queries and complaints through email and calls at the first instance, ensuring excellent customer satisfaction scores and minimal handling time.
• Deliver service with courtesy, accuracy, and professionalism.
• Take complete ownership of customers queries and problems.
• Adhere to product and process requirements with zero errors.
• Escalate customer issues promptly to the appropriate internal stakeholders.
• Ensure process efficiency and effectiveness at all times.
• Comply with service and sales guidelines.
• Achieve quality targets and other key performance indicators (KPIs).
• Connect with customers via calls and resolve queries wherever applicable.

Preferred Candidate Profile:

• Postgraduate freshers or graduates with 2 to 5 years of experience from a recognized institution.
• Open to work in rotational shifts (night shifts only for male employees) and rotational week-offs.
• Excellent written and oral communication skills.
• Strong service mindset with enthusiasm and self-motivation.
• Ability to work in a dynamic and fast-paced environment.
• Good comprehension skills and attention to detail.
• Team player with a positive attitude.

Walk-in Details:

Walk-in Date: 10th March 2026

Time: 10.30 AM – 2.30 PM

Interview Address:

Axis Bank Ltd,
Acropolis, No.148, 9th Floor,
Dr. Radhakrishnan Salai,
CIT Colony, Royapettah,
Chennai-600004.
Landmark: Near Savera Hotel.

Contact – Raghu ( 7200347150 )

About Axis Bank:

Axis Bank is a major Indian banking and financial services company, formerly known as UTI Bank. It was one of the first private sector banks established in India after the government opened up the banking sector. Headquartered in Mumbai, it’s the third largest private sector bank in India, offering a wide range of financial products and services to individuals and businesses.