Company Name: Axis Bank
Job Role: Phone Banking Officer / Customer Service Executive
Experience: 0 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Chennai
Salary: Best in Industry
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Job Description:
Role & responsibilities
The role exists for effectively resolving customer queries or complaints – at the first instance – with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products.
Shift Timing:
- This role is rotational shift and week offs 24/7 rotational shifts. Work hours for Women 6:30 am to 9:30 Pm rotational shifts, 2 days week off on rotational basis. Week offs Any Random 2 days off / No Fixed Consecutive Off.
- Effectively resolving customer queries or complaints – at the first instance – with excellent customer satisfaction scores and minimum call handling time
- Delivering service with requisite courtesy and accuracy
- Demonstrating complete onus to customers queries / problems
- Adhering to product and process requirements with nil errors
- Escalating customer issues to the right internal stakeholders
- Ensuring process efficiency and effectiveness
- Complying to service and sales guidelines
- Achieving Call Quality targets and other key performance indicators, Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.
Preferred candidate profile
- Optimal qualification for success on the job is:
- Graduate or Post-graduate from a recognized institution.
- 2- 4 years of relevant experience.
- Candidate who can join immediately are preferred.
- Freshers can apply. (Graduation – should be passed in all semesters)
- For successful execution of the job, a candidate should
possess the following: - Excellent English communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, Good comprehension skills, Team player with a positive attitude, Knowledge about the Banking industry will be an added advantage.
Walk-in Details:
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Walk-in Date: 26th to 27th June 2025
Time: 10.30 AM – 3.00 PM
Interview Address:
Axis Bank Ltd,
Global Infocity Park, Module 1 & 2,
10th Floor, Block ‘A’, MGR Salai,
Perungudi, Chennai-600096
Contact – Raghu ( 7200347150 )
About Axis Bank:
Axis Bank is a major Indian banking and financial services company, formerly known as UTI Bank. It was one of the first private sector banks established in India after the government opened up the banking sector. Headquartered in Mumbai, it’s the third largest private sector bank in India, offering a wide range of financial products and services to individuals and businesses.
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!