Axis Bank is conducting a walk-in drive for freshers/exp as Customer Service Specialist positions in the Gurugram location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.

Company Name: Axis Bank

Job Role: Customer Service Specialist

Experience: 2 – 5 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Chennai

Salary: Rs.3,50,000/- to Rs.5,00,000/-

Job Description:

Role & responsibilities:

• The role exists for effectively resolving customer queries or complaints – at the first instance – with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various banking products.
• Effectively resolving customer queries or complaints – at the first instance – with excellent customer satisfaction scores and minimum call handling time
• Delivering service with requisite courtesy and accuracy
• Demonstrating complete onus to customers queries / problems
• Adhering to product and process requirements with nil errors
• Escalating customer issues to the right internal stakeholders
• Ensuring process efficiency and effectiveness
• Complying to service and sales guidelines
• Achieving Call Quality targets and other key performance indicators, *Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.

Preferred candidate:

• Excellent English communication with good comprehension skills required.
• Post-graduate freshers from a recognized institution.
• (Freshers with Post Graduates can apply and should have passed in all semesters).
• Overall 2- 4 years of total experience required for those have completed graduation (UG).
• Candidate who can join immediately are preferred.

Walk-in Details:

Walk-in Date: 5th to 6th Jan 2026

Time: 10.30 AM – 2.00 PM

Interview Address:

Axis Bank Ltd,
Global Infocity Park,
Module 1 & 2, 10th Floor,
Block A, MGR Salai, Perungudi,
Chennai-600096.

About Axis Bank:

Axis Bank is a major Indian banking and financial services company, formerly known as UTI Bank. It was one of the first private sector banks established in India after the government opened up the banking sector. Headquartered in Mumbai, it’s the third largest private sector bank in India, offering a wide range of financial products and services to individuals and businesses.