Sunday, June 1, 2025

Cognizant Hiring Freshers as Technical Lead Positions – Career Job Openings in Cognizant

Company Name: Cognizant

Job Role: Technical Lead

Experience: No Prior Experience Required

Qualification: Any Graduates

Job Type: Full Time

Job Location: Pune

Job Description:

Responsibilities of the Candidate:

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  • Respond to Security and Patch Management incidents logged in the incident management system to ensure resolution within SLA.
  • Provide help and support to team members while ensuring customer satisfaction through proactive updates, frequent communication, and escalation when necessary.
  • Monitor incident progress, resolve issues, and ensure implemented solutions are documented thoroughly.
  • Perform scheduled patching and application deployment tasks (daily, weekly, and monthly).
  • Assist team members, service teams, and customers as needed.
  • Escalate service issues to the Head of Service Delivery/Technical Lead and problem issues to Problem and Incident Management teams.
  • Act as a role model by demonstrating technical competence, teamwork, and facilitation of learning.
  • Proactively maintain and enhance knowledge, skills, and experience through client interaction, industry resources, and formalized training.

Requirements:

  • Technical Expertise: Proficiency in SCCM (System Center Configuration Manager) administration, patch management, and application deployment.
  • Problem-Solving Skills: Ability to monitor, diagnose, and resolve technical incidents while meeting SLA requirements.
  • Documentation: Strong skills in creating and maintaining detailed documentation for implemented solutions.
  • Communication Skills: Excellent verbal and written communication to keep customers and stakeholders informed proactively.
  • Team Collaboration: Ability to work effectively with team members, service teams, and customers, providing support and sharing knowledge.
  • Escalation Management: Experience in escalating issues appropriately and following up with Problem and Incident Management processes.
  • Continuous Learning: Commitment to growing technical skills and staying updated on industry trends and practices.
  • Work Experience: Prior experience in IT service delivery and SCCM operations is preferred.
Cognizant Recruitment For Freshers Apply Link: Apply Here

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