Cognizant Hiring Freshers as Technical Lead Positions – Career Job Openings in Cognizant

Company Name: Cognizant

Job Role: Technical Lead

Experience: No Prior Experience Required

Qualification: Any Graduates

Job Type: Full Time

Job Location: Pune

Job Description:

Responsibilities of the Candidate:

• Respond to Security and Patch Management incidents logged in the incident management system to ensure resolution within SLA.
• Provide help and support to team members while ensuring customer satisfaction through proactive updates, frequent communication, and escalation when necessary.
• Monitor incident progress, resolve issues, and ensure implemented solutions are documented thoroughly.
• Perform scheduled patching and application deployment tasks (daily, weekly, and monthly).
• Assist team members, service teams, and customers as needed.
• Escalate service issues to the Head of Service Delivery/Technical Lead and problem issues to Problem and Incident Management teams.
• Act as a role model by demonstrating technical competence, teamwork, and facilitation of learning.
• Proactively maintain and enhance knowledge, skills, and experience through client interaction, industry resources, and formalized training.

Requirements:

• Technical Expertise: Proficiency in SCCM (System Center Configuration Manager) administration, patch management, and application deployment.
• Problem-Solving Skills: Ability to monitor, diagnose, and resolve technical incidents while meeting SLA requirements.
• Documentation: Strong skills in creating and maintaining detailed documentation for implemented solutions.
• Communication Skills: Excellent verbal and written communication to keep customers and stakeholders informed proactively.
• Team Collaboration: Ability to work effectively with team members, service teams, and customers, providing support and sharing knowledge.
• Escalation Management: Experience in escalating issues appropriately and following up with Problem and Incident Management processes.
• Continuous Learning: Commitment to growing technical skills and staying updated on industry trends and practices.
• Work Experience: Prior experience in IT service delivery and SCCM operations is preferred.