Company Name: Cognizant
Job Role: Customer Service
Experience: 3 – 5 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Hyderabad
Salary: Best in Industry
Job Description:
- Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering
- 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies
- End-to-end ownership of the team.
- Manage efficiency & effectiveness of the given team
- Ensure the team meets the defined contractual SLA targets
- Evaluate operators performance by assigning quality ratings and provide feedback on errors
- Conduct and coordinate push-back discussions with QCers
- Calculate and publish daily reports review effectiveness and drive governance
- Generate and report insights by performing basic and advanced data analysis
Perform RCAs and deep dive analysis on repeating/high severity issues - Contribute to process/product improvement initiatives and work on implementing solutions
- Providing floor support and sharing best practices on product, processes and policy
- Ensure smooth policy rollouts and conduct refreshers
- Be proactive in identifying the training needs of the labelers in the team
- Excellent communication skills
- Ability to provide direction and guidance to Agents
- Excellent Process and People management skills
- Team and Client Management
Walk-in Details:
Walk-in Date: 17th December 2024
Time: 10.00 AM – 12.00 PM
Venue Details:
Cognizant Technology Solution,
Plot 25, 26/27, ISB Rd,
Financial District, Nanakramguda,
Hyderabad, Telangana 500032.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
