Cognizant is conducting a walk-in drive for freshers/exp as Customer Support Associate positions in Hyderabad Location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.

Company Name: Cognizant

Job Role: Customer Support Associate

Experience: 0 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Hyderabad

Salary: Best in Industry

Job Description:

• Excellent communication and interpersonal skills
• Proficient in writing, reading and speaking English & Hindi
• Proficient in using computers and MS Office
• Able to type 30 words per minute in the preferred language
• Fair knowledge of navigation on Google Maps and Geography
• Able to work in different shifts depending on business requirements
• Good in applying theoretical knowledge into practice and make sound decisions based on predefined policies
• Follow all compliance and security measures related to client data
• Ensure process guidelines are followed and met as documented
• Meet client metrics & related issues on time with highest quality, stay up to date with the process knowledge/changes. Refer to knowledge updates/repositories to effectively process transactions.
• Adhere to process quality metrics and strive to exceed the daily/monthly/annual quality & productivity targets.
• Moderate the content and ensure the required accuracy is maintained.
• Complete the given assignments within the defined SLA/TAT
• Work and understand metrics to manage performance independently
• Make the correct decisions to ensure accurate information is updated on the front-end.
• Focus on achieving 100% user satisfaction and ensure zero client escalations.

Skills Required:

• Excellent command over communication skills and strong command over the local language/ language off support in the region (English & Hindi)
• Excellent customer service skills.
• Willing to work in a shift based work schedule
• Sound judgment while moderating the content
• Effectively communicate his/her thoughts in a well-organized manner
• Should be on par with CEFR C1 quality in English, and be fluent in conversant + written English/Arabic

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 16th to 19th Dec 2025

Time: 9.30 AM to 12.00 PM

Interview Address:

Cognizant office GAR Infobahn Tower 5,
Ground Floor Recruitment Bay GAR Tower,
Shanthinagar Rd, Kokapet,
Hyderabad, Telangana 500075.

Contact – Koojitha

About Cognizant:

Cognizant Technology Solutions is a leading global IT services and consulting firm headquartered in Teaneck, New Jersey, USA. Originally founded in 1994 in Chennai, India, as an in-house technology unit of Dun & Bradstreet, it became an independent entity in 1996 and went public in 1998. The company is listed on NASDAQ under the ticker symbol CTSH and is a component of the NASDAQ-100 and S&P 500 indices .