Cognizant is conducting a walk-in drive for freshers/exp as Process Specialist positions in Hyderabad Location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.

Company Name: Cognizant

Job Role: Process Specialist

Experience: 4 – 9 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Hyderabad

Salary: Rs.4,00,000/- to Rs.6,00,000/-

Job Description:

• End-to-end ownership of the team
• Manage efficiency & effectiveness of the given team
• Ensure the team meets the defined contractual SLA targets
• Evaluate operators performance by assigning quality ratings and provide feedback on errors Conduct and coordinate push-back discussions with QCers
• Calculate and publish daily reports review effectiveness and drive governance
• Generate and report insights by performing basic and advanced data analysis
• Perform RCAs and deep dive analysis on repeating/high severity issues
• Contribute to process/product improvement initiatives and work on implementing solutions Providing floor support and sharing best practices on product, processes and policy
• Ensure smooth policy rollouts and conduct refreshers
• Be proactive in identifying the training needs of the labelers in the team
• Team and Client Management

This role requires flexible shifts and 24/7 coverage (including night shifts and public holidays).

• Properly mentor and train Process
• Productivity Achieved
• Quality Scores
• Turnaround Time (TAT)
• Policy Adherence
• Process Knowledge (as measured by consistent im n
• CCA Compliance
• Assignments submission – Team Attendance mana

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 18th August 2025

Time: 10.00 AM to 12.30 PM

Interview Address:

Cognizant office GAR Infobahn Tower 5,
Ground Floor Recruitment Bay GAR Tower,
Shanthinagar Rd, Kokapet,
Hyderabad, Telangana 500075.

About Cognizant:

Cognizant Technology Solutions is a leading global IT services and consulting firm headquartered in Teaneck, New Jersey, USA. Originally founded in 1994 in Chennai, India, as an in-house technology unit of Dun & Bradstreet, it became an independent entity in 1996 and went public in 1998. The company is listed on NASDAQ under the ticker symbol CTSH and is a component of the NASDAQ-100 and S&P 500 indices .