Cognizant is conducting a walk-in drive for freshers/exp as Technical Support Associate positions in Gurugram Location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.

Company Name: Cognizant

Job Role: Technical Support Associate

Experience: 0 – 3 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Gurugram

Salary: Best in Industry

Job Description:

As a Tier–2 performance support associate you will work on external (client/ Account Manager support). This profile requires excellent written, verbal and customer service/handling skills along with in depth product and process knowledge.

Requirement

• Minimum Bachelor’s degree or equivalent
• Minimum voice experience of 1 – 2 years in International customer service profile for SPE
• Excellent communication skills and willingness to work in a voice/chat/email channels across multiple shifts/ 24/7 environment.
• Quick learner: able to quickly absorb complex product and procedural information, and seamlessly adapt to rapid changes in the product, process and workflow as they occur.
• Customer service skills: ability to make decisions based on the best interests of customers, as well as the technical escalations team.
• Analytical and proactive mindset: be able to quickly understand, analyze and make recommendations for improvement for internal processes, where appropriate. Able to quickly identify information required for appropriate technical troubleshooting.
• Highly responsive and productive under time pressure: able to consistently deal with high volumes and prioritize the work accordingly.
• Prior experience of supporting SaaS product support background B2B

Responsibilities:

• Solving queries raised by customers, internal & external stakeholders via various channels.
• In depth process and product knowledge
• Collaborating with other Teams or departments in order to resolve complex queries
• Should be a Team player , and fill in for team members if needed.
• Deliver Timely resolution by closing query with the stipulated turnaround time
• Perform well on customer satisfaction index

Job Description – PE:

Expectations:

• Good communication skills. The candidate must be at a minimum B1 CEFR level for PE and B2 for SPE.
• Adherence to timely completion of targets along with maintaining quality.
• Contributes to the business success by meeting or exceeding the Ops defined targets.
• Maintains professionalism at work.
• Works with team members to achieve common goals.
• Customer centric attitude – willing to walk an extra mile to help resolve the customer’s concern.
• Prior experience of managing customer service segment
• Learner’s attitude and flexible to work with any channel such as phone, chat or email.

Skills Required:

• Minimum Qualification – Graduate in any discipline.
• PE – Freshers with good communication skills can apply for the PE role.
• SPE – Minimum 1 to 2 years of relevant experience, should have an understanding of Ops metrics.
• Comfortable with rotational shifts and week offs.
• Great Customer Service Skills.
• Problem solving attitude towards work and life.
• Prior experience of supporting SaaS product support background – B2B

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 28th January 2026

Time: 10.00 AM to 1.00 PM

Interview Address:

Cognizant,
Tower 3, Candor Tech space,
sec 48, Gurgaon.

Contact – Suvasmita

About Cognizant:

Cognizant Technology Solutions is a leading global IT services and consulting firm headquartered in Teaneck, New Jersey, USA. Originally founded in 1994 in Chennai, India, as an in-house technology unit of Dun & Bradstreet, it became an independent entity in 1996 and went public in 1998. The company is listed on NASDAQ under the ticker symbol CTSH and is a component of the NASDAQ-100 and S&P 500 indices .