Company Name: Datamark BPO Services
Job Role: Back Office Supervisor
Experience: 1 – 6 Years
Qualification: Diploma, Bachelor Degree, Any Graduates
Job Type: Full Time
Job Location: Thane, Navi Mumbai
Salary: Best in Industry
Job Description:
- Manages a team of assigned back office associates and ensures they comply with client requirements through documented procedures, work instructions, and business rules.
- Organizes and oversees the schedules and work of assigned back office associates.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees as needed and in accordance with company policy.
- Promptly requests approval from management for necessary staffing adjustments to meet daily productivity goals.
- Reviews work outputs by associates.
- Ensures that associates are informed about changes to company products and services.
- Collects data and prepares reports on customer complaints and inquiries.
- Prepares monthly reports summarizing the assigned back office teams performance.
- Identifies opportunities to update or improve back office procedures and makes recommendations to the Back Office Manager or other appropriate staff.
- Hires entry-level back office associates.
- Performs other related duties as assigned.
Minimum Qualifications:
- High School Diploma or equivalent
- Bachelors degree preferred
Walk-in Details:
Walk-in Date: 6th to 15th January 2025
Time: 10.30 AM – 5.00 PM
Venue Details:
201, Thane One DIL Complex,
Ghodbunder Road Behind Cine Wonder Mall,
Kapurbawdi, Thane West,
Mumbai, Maharashtra 400610.
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