DCB Bank is conducting a walk-in drive for freshers/exp as Customer Service Manager positions in the Mumbai location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.
Company Name: DCB Bank
Job Role: Customer Service Manager
Experience: 2 – 7 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Mumbai
Salary: Rs.3,00,000/- to Rs.5,00,000/-
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Job Description:
Role & responsibilities
- To work for providing first class service experience to existing customers and take references for acquiring new quality customers. To cross sell deposit and fee products to such customers and penetrate better market share
- To constantly endeavor to improve existing customer relationships and involve in Sales to deepen the same.
- To keep updating knowledge and exposure to various banking products both internal as well as competitor.
- To continuously improve product knowledge and awareness of market trends and competitor products.
- To overcome problems using guidelines and escalate with expediency, when necessary.
- *Other duties may be assigned from time to time as desired by the Bank
Preferred candidate profile
- To acquire new quality customers (should be able to focus on Retail TD, CASA, Fee based product) and cross sell various products as desired by the Bank from time to time
- To ensure accurate, timely and error free processing of customer service requests
- To overcome problems using guidelines and escalate with expediency, when necessary.
- To ensure the best visual impact of the branches on customers
Walk-in Details:
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Walk-in Date: 24th Sept 2025
Time: 9.30 AM – 5.30 PM
Interview Address:
Sagar Classic,
64 Mirza Galib Marg, Byculla,
Mumbai – 400008.
Contact – ROZINA CHARANIA
About DCB Bank:
DCB Bank, formerly known as Development Credit Bank Ltd, is a new generation private sector bank in India. It was established in 1995 and has a network of branches across various states. The bank offers a wide range of services, including personal banking, business banking, and various financial products.
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
