Deloitte is conducting a walk-in drive for Freshers/Exp as Service Desk Engineer Positions in Hyderabad Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Deloitte

Job Role: Service Desk Engineer

Experience: 3 – 5 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Hyderabad

Salary: Best in Industry

Job Description:

Roles & Responsibilities:

• Provide customer support via phone, chat, email, webforms, and voicemail
• Own and resolve incidents from start to finish, independently
• Communicate clearly with customers from various regions (Americas, EMEA, APAC)
• Record, diagnose, troubleshoot, resolve, and assign incidents/service requests
• Adhere to SLAs and contract goals
• Identify opportunities for process improvement and automation
• Maintain client satisfaction and deliver technical accuracy
• Build expertise in specific workflows, guide peers
• Stay informed about outages and knowledge updates
• Document solutions in the knowledge base
• Work flexible 24×7 shifts
• Support and coach junior team members

Technical Skills:

• 3-5 years of overall experience
• 2-3 years of prior work experience (preferably in service desk)
• Proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
• Experienced in 1 or more IT Service Management Tools (Service Now, JIRA etc.)
• ITSM Certifications is a plus
• Domain knowledge in any domain is a plus
• Knowledge of basic workflows in any industry

Soft Skills:

• Excellent troubleshooting skills to diagnose and resolve/address customer issues/requests
• Excellent communications skills both verbal and written.
• Work hour flexibility
• Agility and positive attitude for learning
• Team player with mindset to share knowledge, maintain transparency and grow together with team.
• Agility for quick learning
• Problem-solving skills
• Analytical skills
• Work hour flexibility

Education Qualification : Any graduate (B.sc/B.com/BBA/BCA/BBM/B.E/B.Tech)

Walk-in Details:

Walk-in Date: 14th March 2026

Time: 11.00 AM to 2.00 PM

Interview Location:

Deloitte Towers,
Survey No. 41,
Gachibowli Village,
Rangareddi, Hyderabad, Telangana 500032

Contact – Harika

About Deloitte:

Deloitte is a multinational professional services network, recognized as one of the largest in the world. It’s part of the “Big Four” accounting firms, alongside EY, KPMG, and PwC. Deloitte provides a wide array of services, including audit, consulting, financial advisory, risk advisory, tax, and related services. The company was founded in 1845 by William Welch Deloitte and is headquartered in London.