Ericsson Hiring Freshers/Exp as Data Center Engineer Positions – Career Software Jobs

Company Name: Ericsson

Job Role: Data Center Engineer

Experience: No Prior Experience Required

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore

Salary: Best in Industry

Job Description:

• Monitor 1st Level Services closely and manage any emerging events.
• Monitor Resource and Service Performance actively.
• Assess Customer Complaint Trends and manage 1st Level Incidents.
• Efficiently escalate and manage security incidents.
• Track the progress of incident resolution and employ functional escalation methods where necessary.
• Initiate proactive Problem Management.
• Provide corrective maintenance and execute support for Field Maintenance.
• Ensure Remote Site Access Control and manage a one-off Logical Access Control.
• Execute legal requests at the 1st Level.
• Trace Emergency Calls and manage Right of Way Handling.
• Conduct proactive 1st Level Assurance Support activities.
• Monitor customer experiences and performance assessments based on specific use cases.

Requirements:

• Ericsson Operations Engine – Mode Of Operations.
• Test Automation Management Tools.
• Test Execution Engine.
• Dealing With Enquiries.
• MS TOP.
• Document Control.
• Software Performance Testing.
• Ericsson RAN Management.
• Ericsson VAS Management.
• Customer Complaint Resolution.
• Client Services.
• ITIL.
• Call Centers.
• Ericsson Packet Core Management.