Company Name: Ericsson
Job Role: Data Center Engineer
Experience: No Prior Experience Required
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Best in Industry
Job Description:
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- Monitor 1st Level Services closely and manage any emerging events.
- Monitor Resource and Service Performance actively.
- Assess Customer Complaint Trends and manage 1st Level Incidents.
- Efficiently escalate and manage security incidents.
- Track the progress of incident resolution and employ functional escalation methods where necessary.
- Initiate proactive Problem Management.
- Provide corrective maintenance and execute support for Field Maintenance.
- Ensure Remote Site Access Control and manage a one-off Logical Access Control.
- Execute legal requests at the 1st Level.
- Trace Emergency Calls and manage Right of Way Handling.
- Conduct proactive 1st Level Assurance Support activities.
- Monitor customer experiences and performance assessments based on specific use cases.
Requirements:
- Ericsson Operations Engine – Mode Of Operations.
- Test Automation Management Tools.
- Test Execution Engine.
- Dealing With Enquiries.
- MS TOP.
- Document Control.
- Software Performance Testing.
- Ericsson RAN Management.
- Ericsson VAS Management.
- Customer Complaint Resolution.
- Client Services.
- ITIL.
- Call Centers.
- Ericsson Packet Core Management.
| Ericsson Recruitment For Freshers Apply Link: | Apply Here |
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