TCS is conducting a walk-in drive for freshers/exp as Service Desk Associate positions in Bangalore, Ahmedabad Locations. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.

Company Name: TCS

Job Role: Service Desk Associate

Experience: 2 – 6 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Bangalore, Ahmedabad

Salary: Best in Industry

Job Description:

Role & responsibilities

• Provide first level technical support via voice calls and chat for end users.
• Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.
• Handson experience with ServiceNow
• Follow ITSM/ITIL best practices for incident and request management.
• Must be familiar with ITSM processes
• Troubleshot issues related to hardware, software, network connectivity, and user access.
• Proficiencytroubleshooting common IT issues:Active Directory, VPN, Citrix, VDI.
• Ensure timely resolution or escalation of tickets within defined SLAs.
• Maintain accurate documentation of issues, solutions, and user interactions.
• Collaborate with internal teams to ensure seamless service delivery.
• Participate in EST Hours rotational shift, including nights, weekends, and holidays.
• Report to the office daily as per company policy.

Must Have Skills:

• Degree in IT or related field preferred.
• Previousexperience in voice-based technical support or call center environment.
• Relevant certifications if any (e.g., ITIL Foundation, CompTIA A+) are a plus.

Responsibility of / Expectations from the Role

• Flexible to work in EST Hours
• Flexible to work on weekends
• Good communication skills to deal with customer
• End-to-End knowledge of activities being done

Walk-in Details:

Walk-in Date: 11th April 2026

Time: 9.30 AM – 12.30 PM

Interview Address:

TCS Think Campus,
42, 45-P, HosurRd,
Phase560100. 2Mega IT Park,
DA-IICT Rd, Infocity,
Gandhinagar, Gujarat 382007, India.

About TCS Company:

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions, headquartered in Mumbai, India. Established in 1968 as a division of Tata Sons, TCS became an independent entity in 1995 and is now a part of the Tata Group, India’s largest industrial conglomerate.