Firstsource is conducting a walk-in drive for Freshers/Exp as Customer Care Executive Positions in Mumbai Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Firstsource
Job Role: Customer Care Executive
Experience: 0 – 2 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Mumbai
Salary: Rs.50,000/- to Rs.3,00,000/-
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Job Description:
We are hiring for an International Voice Process role where you will be responsible for providing exceptional customer service and resolving customer queries via phone or voice channels. The role requires communication with international customers, so fluency in English and a strong customer-focused attitude are essential.
Key Responsibilities:
- Handling inbound and outbound customer calls for international clients.
- Resolving customer issues and providing effective solutions.
- Maintaining high levels of customer satisfaction and service quality.
- Meeting individual and team performance targets.
- Documenting customer interactions and processing transactions.
Required Skills and Qualifications:
- Fluency in English (both verbal and written).
- Excellent communication and listening skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving abilities.
- Previous experience in voice-based customer service (preferred but not mandatory).
- Willingness to work in rotational shifts (including night shifts, if applicable).
Benefits:
- Competitive salary
- Health and wellness benefits.
- Opportunity for growth and career advancement.
- Training and development programs.
- [Other benefits, if any.]
- If you’re looking for an exciting opportunity to work in a global environment and make a difference, apply today!
Shifts: 5 Days Working & 2 Rotational Week Off.
Educational documents ( all originals).
- 2. Experience documents (Offer letter, Relieving letter, last 3 months payslip/bank statement).
- 3. Aadhar card, Pancard.Interested candidates please share your resume on what’s app or call on 8286292944 or Mail CV on” Kartiksam@firstsource.com.
Come and meet
Walk-in Details:
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Walk-in Date: 25th to 29th Aug 2025
Time: 11.00 AM – 6.30 PM
Interview Address:
Athena Building,
1 Floor Mind space,
Malad West Mumbai, Maharashtra-400064
Contact – Kartik Sambha ( 8286292944 )
About Firstsource:
Firstsource Solutions Limited is a prominent Indian business process management (BPM) company headquartered in Mumbai, Maharashtra. Established in 2001 as ICICI InfoTech Upstream Ltd, it was later rebranded as Firstsource Solutions in 2006. The company became publicly listed on the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE) in 2007
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
