Firstsource is conducting a walk-in drive for Freshers/Exp as Customer Service Associate Positions in Bangalore Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Firstsource

Job Role: Customer Service Associate

Experience: 0 – 5 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore

Salary: Rs.1,00,000/- to Rs.3,25,000/-

Job Description:

Role & responsibilities

• Respond to customer inquiries via phone, chat, and email in a timely and professional manner.
• Resolve customer issues and queries efficiently, ensuring a high level of satisfaction.
• Should be flexible working in rotational night shifts.

Preferred candidate profile

• Excellent communication skills, both verbal and written.
• Proven experience in international customer support.
• Ability to handle customer complaints with empathy and professionalism.
• Strong problem-solving skills and attention to detail.
• Candidates with BSc, or PG degree freshers will not be eligible to apply.

Perks and benefits

• Two-way cab facility for all employees.
• Free cab service for female employees after 7:45 PM until 6 AM.
• A supportive and inclusive work culture that promotes professional growth.
  Attractive incentives.

Interview Process:

• HR Round: Screening and discussion of job role and responsibilities.
• Assessment Test and Live Chat Round: Evaluation of skills related to customer support and technical troubleshooting.
• Operations Round: Final round to assess operational knowledge and practical skills.

How to Apply:

• Interested candidates can contact HR, Zulfi, on 9945093145.
• Please send your updated resumes to Zulfi.Bmm@firstsource.com.
• Shortlisted candidates will hear from us as quickly as possible.

We look forward to receiving your applications and potentially having you join our dynamic team!

Walk-in Details:

Walk-in Date: 6th to 10th Aug 2025

Time: 11.30 AM – 3.30 PM

Interview Address:

Dragonfly Building,
Brigade Tech Gardens,
ITPL Main Road, Brookfield.

Contact – Zulfi ( 09945093145 )

About Firstsource:

Firstsource Solutions Limited is a prominent Indian business process management (BPM) company headquartered in Mumbai, Maharashtra. Established in 2001 as ICICI InfoTech Upstream Ltd, it was later rebranded as Firstsource Solutions in 2006. The company became publicly listed on the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE) in 2007