Firstsource is conducting a walk-in drive for Freshers/Exp as Process Associate Positions in Bangalore Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Firstsource
Job Role: Process Associate
Experience: 0 – 5 Years
Qualification: BA / BCA / BE/B.Tech / B.COM
Job Type: Full Time
Job Location: Bangalore
Salary: Rs.1,00,000/- to Rs.4,25,000/-
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Job Description:
Key Responsibilities:
1. Voice Process:
- Handle inbound and outbound customer calls for international clients.
- Resolve customer queries, provide product/service information, and address complaints.
- Maintain a high standard of customer satisfaction and service quality.
- Meet individual and team performance targets.
2. Non-Voice Process:
- Process customer requests and data through email/chat.
- Ensure accurate and timely completion of tasks while maintaining high levels of customer satisfaction.
- Effectively manage customer queries and escalate issues when necessary.
Key Requirements:
- Communication Skills: Excellent verbal and written communication skills (No compromise on communication).
- Ability to handle customer queries with patience and professionalism.
- Strong problem-solving abilities.
- Should be flexible and adaptable to rotational shifts (including night shifts).
- Previous experience in an international BPO setup is preferred but not mandatory.
- A positive attitude with a customer-first mindset.
- Good knowledge of MS Office and other relevant tools (for Non-Voice process).
Walk-in Details:
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Walk-in Date: 7th to 10th Oct 2025
Time: 12.00 PM – 3.30 PM
Interview Address:
Firstsource Solutions Limited,
Unit-202, 2nd Floor, Block A,
Brigade tech gardens Brigade Properties Private Limited,
Brookefields, Kundalahalli Whitefield,
Marathahalli, Bengaluru,
Bengaluru Urban Karnataka – 560037.
About Firstsource:
Firstsource Solutions Limited is a prominent Indian business process management (BPM) company headquartered in Mumbai, Maharashtra. Established in 2001 as ICICI InfoTech Upstream Ltd, it was later rebranded as Firstsource Solutions in 2006. The company became publicly listed on the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE) in 2007
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
