Company Name: Genpact
Job Role: Customer Service Associate
Experience: 1 – 6 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Pune
Salary: Best in Industry
Job Description:
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Responsibilities
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
- Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
- Use available information and tools to validate identity of the caller to safeguard Member information.
- Initiate effective and timely written communication with customer.
- Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
- Adhere to all policies and procedures while showcasing customer centric servicing ethos.
- Take allotted training and execute on action plans discussed during coaching sessions.
- Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs
- Seek steady improvement according to the QA guidelines.
Minimum Qualifications:
- Graduate/Bachelors Degree preferred
- Minimum 1 year of relevant work experience
- Comfortable working in a 24×7 work environment with rotational shifts.
- Experience working in a FinTech/Crypto environment/company
- Strong problem-solving and decision-making abilities
- Ability to multitask, prioritize, and manage time effectively
- Familiarity with customer relationship management (CRM) systems and practices
- Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.
Preferred Qualifications/ Skills:
- Excellent customer service skills and ability to assist in customer inquiries independently.
- Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
- Self-disciplined, diligent, proactive and detail oriented
- Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
- Ability to maintain high levels of confidentiality and data security standards.
- Keen attention to detail, customer profiling and pattern identification
Walk-in Details:
Walk-in Date: 27th Feb 2025
Time: 11.00 AM – 2.00 PM
Interview Address:
5th Floor, Shan-Hira Heights, 13,
MG Road, Opposite Central Bank of India,
above World of Titan & Metro Shoes, Camp,
Pune, Maharashtra 411001.
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