Genpact Career Walk-in Drive for Freshers/Exp as Associate Positions – Genpact Jobs

Company Name: Genpact

Job Role: Customer Service Associate

Experience: 1 – 6 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Pune

Salary: Best in Industry

Job Description:

Responsibilities

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
• Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
• Use available information and tools to validate identity of the caller to safeguard Member information.
• Initiate effective and timely written communication with customer.
• Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
• Adhere to all policies and procedures while showcasing customer centric servicing ethos.
• Take allotted training and execute on action plans discussed during coaching sessions.
• Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs
• Seek steady improvement according to the QA guidelines.

Minimum Qualifications:

• Graduate/Bachelors Degree preferred
• Minimum 1 year of relevant work experience
• Comfortable working in a 24×7 work environment with rotational shifts.
• Experience working in a FinTech/Crypto environment/company
• Strong problem-solving and decision-making abilities
• Ability to multitask, prioritize, and manage time effectively
• Familiarity with customer relationship management (CRM) systems and practices
• Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.

Preferred Qualifications/ Skills:

• Excellent customer service skills and ability to assist in customer inquiries independently.
• Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
• Self-disciplined, diligent, proactive and detail oriented
• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
• Ability to maintain high levels of confidentiality and data security standards.
• Keen attention to detail, customer profiling and pattern identification

Walk-in Details:

Walk-in Date: 27th Feb 2025

Time: 11.00 AM – 2.00 PM

Interview Address:

5th Floor, Shan-Hira Heights, 13,
MG Road, Opposite Central Bank of India,
above World of Titan & Metro Shoes, Camp,
Pune, Maharashtra 411001.