Tuesday, June 3, 2025

Genpact Mega Virtual Walk-in Drive for Freshers Only

Company Name: Genpact

Job Role: Customer Service Associate

Experience: 0 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Hyderabad

Salary: Best in Industry

  • Handle Inbound/ Outbound Voice calls
  • Respond to the customer queries & issues in timely manner
  • Provide solution to the customer basis the available help articles and within the policies
  • Replicate customers issue and report necessary bugs/suggestions/ideas
  • Provide excellent services to the customers
  • Work closely with internal departments to provide the required information/support to the customer
  • Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
  • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
  • Maintain a deep understanding of client process and policies
  • Upskill to enhance the knowledge time to time and offer support
  • Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
  • Qualifications we seek in you

Minimum qualifications

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  • Only Freshers are eligible.
  • Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
  • Excellent Voice Communication Skills
  • Fluent in English & Hindi Languages
  • Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
  • Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques.

Walk-in Details:

Walk-in Date: 29th March 2025

Time: 11.00 AM – 12.00 PM

Video Cal Interview Login Details:

MS Teams meeting ID: 447 654 169 899
MS Teams passcode: t2jH2bU2

Company Address:

Genpact,
F9P5+3FV, Hafeezpet Rd,
Vinayaka Nagar, Hafeezpet,
Hyderabad, Telangana 500049.

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