Company Name: Genpact
Job Role: Customer Service Associate
Experience: 0 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Hyderabad
Salary: Best in Industry
- Handle Inbound/ Outbound Voice calls
- Respond to the customer queries & issues in timely manner
- Provide solution to the customer basis the available help articles and within the policies
- Replicate customers issue and report necessary bugs/suggestions/ideas
- Provide excellent services to the customers
- Work closely with internal departments to provide the required information/support to the customer
- Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Maintain a deep understanding of client process and policies
- Upskill to enhance the knowledge time to time and offer support
- Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
- Qualifications we seek in you
Minimum qualifications
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- Only Freshers are eligible.
- Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
- Excellent Voice Communication Skills
- Fluent in English & Hindi Languages
- Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
- Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques.
Walk-in Details:
Walk-in Date: 29th March 2025
Time: 11.00 AM – 12.00 PM
Video Cal Interview Login Details:
MS Teams meeting ID: 447 654 169 899
MS Teams passcode: t2jH2bU2
Company Address:
Genpact,
F9P5+3FV, Hafeezpet Rd,
Vinayaka Nagar, Hafeezpet,
Hyderabad, Telangana 500049.
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