Company Name: Genpact
Job Role: Voice Process Associate
Experience: 0 – 1 Years
Qualification: B.Com, BBA/BMS, M.Com, MBA/PGDM
Job Type: Full Time
Job Location: Hyderabad
Salary: Best in Industry
Job Description:
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- Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
- Respond to email /phone queries on disputed invoice
- Research and analyze the disputes/deductions in ERP
- Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
- Find opportunities and recommend solutions for process and automation improvements
- Daily reporting of individual portfolios to supervise and supervise the past dues
- Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
- Work as a standout colleague to process any ADHOC request in a timely manner.
- Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
- Raise problems to senior staff members and or management as appropriate.
Required Skills:
- Commerce Graduate
- Excellent Communication Skills (verbal and written)
- Accounting Knowledge
Minimum Qualifications
- Good customer handling skills
- High Energy level
- Effective probing skills and analyzing / understanding skills
Walk-in Details:
Walk-in Date: 11th April 2025
Time: 11.30 AM to 1.00 PM
Interview Details:
MS Teams Meeting ID: 498 400 543 623
MS Teams Passcode: 7KF6jC93
Hot Openings:
