Company Name: Genpact

Job Role: Customer Service Associate

Experience: 0 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Ahmedabad

Salary: Best in Industry

Job Description:

Responsibilities

• Respond to customer queries and customer’s concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Minimum qualifications

• Graduate (Any Discipline except law)
• Only Freshers are eligible
• Fluency in English & Hindi language is mandatory

Preferred qualifications

• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

Note: Please keep your E-Aadhar card handy while appearing for interview.

Walk-in Details:

Walk-in Date: 25th June 2025

Time: 12.00 PM to 1.00 PM

Video Call Login Details:

MS Teams meeting ID: 490 402 636 507 0

MS Teams Passcode: QK3Jq9vj

About Genpact:

Genpact is a global professional services firm that provides intelligent business operations services, leveraging digital technologies and data to deliver value for its clients. Founded in 1997 as a business unit within General Electric, it became an independent company in 2005 and a publicly-traded company in 2007. Genpact’s core strengths lie in its deep business knowledge, operational excellence, and cutting-edge solutions, including AI and automation.