Genpact is conducting a walk-in drive for Freshers/Exp as Customer Service Associate Positions in Kolkata Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Genpact
Job Role: Customer Service Associate
Experience: 0 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Kolkata
Salary: Best in Industry
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Job Description:
Responsibilities:
- Conduct investigations to identify and mitigate online ecommerce risk.
- Utilize excellent judgment to make independent decisions regarding complex transactions and customer authentication.
- Engage in frequent written and verbal communication with department management, risk analysts, risk engineers, company associates, and third parties.
- Ensure productivity and maintain highest quality assurance standards.
- Leverages appropriate operational tools and applications to find the data.
- Ability to successfully navigate websites.
- Understands and adheres to workflow directions, SOPs.
- Performs a variety of routine standard tasks in non-voice queues like email, chat etc.
Minimum Qualifications:
- Any graduate
- Freshers are eligible.
- Strong interpersonal skills to effectively communicate complex transactional issues to internal and external customers.
- Strong Problem solving skills
- Strong time management and organizational skills
- Aptitude for determining situational needs and providing appropriate solutions.
- Must be able to work on a flexible schedule (including weekends)
Preferred Qualifications:
- Relevant work experience preferably as an Investigation Specialist, Risk Investigator etc.
- Prior experience in Ecommerce Domain
- Good Analytical & Problem-Solving skills
Walk-in Details:
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Walk-in Date: 27th Oct 2025
Time: 11.30 AM to 2.00 PM
Video Call Login Details:
Microsoft Teams meeting ID: 496 629 293 8786
Microsoft Teams meeting passcode: Z85Kc6AB
About Genpact Company:
Genpact is a global professional services firm that focuses on delivering digital transformation and intelligent operations services to businesses. Founded in 1997 as a business unit within General Electric, it became an independent company in 2005 and later went public in 2007. Genpact leverages digital technologies, data, and AI to help clients drive innovation and achieve measurable outcomes.
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
