Genpact is conducting a walk-in drive for Freshers/Exp as Chat Process Associate Positions in Hyderabad Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Genpact

Job Role: International Chat Process Associate

Experience: 0 Years

Qualification: 12th / Any Graduate

Job Type: Full Time

Job Location: Hyderabad

Salary: Best in Industry

Job Description:

• Experience: Only Freshers are eligible (we are not considering post graduates/ undergraduate/pursuing candidates for these roles)
• Languages known: English
• Work Location: Hyderabad (Only work from office)
• Shifts: Flexible with any shift

Role & Responsibilities:

• Handle multiple chats at the same time (3+ Active Chats simultaneously)
• Respond to the customer queries & issues in timely manner
• Provide solution to the customer basis the available help articles and within the policies
• Replicate customers issue and report necessary bugs/suggestions/ideas
• Provide excellent services to the customers
• Work closely with internal departments to provide the required information/support to the customer
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Maintain a deep understanding of client process and policies
• Upskill to enhance the knowledge time to time and offer support
• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business

Minimum qualifications

• Graduation in any discipline (except law)
• Freshers are eligible
• Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
• Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques

Preferred pre-requisites:

• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent

Note: Please carry below documents with you:

1. 3 copies of updated resume
2. 3 Passport size photographs
3. Original Aadhar card
4. 2 copies of Aadhar card
5. Pay-slip (if applicable)

Walk-in Details:

Walk-in Date: 28th August 2025

Time: 11.30 AM to 1.00 PM

Interview Address:

Genpact,
Plot No. 14/45, IDA Uppal,
Habsiguda, Hyderabad 500079.

About Genpact Company:

Genpact is a global professional services firm that focuses on delivering digital transformation and intelligent operations services to businesses. Founded in 1997 as a business unit within General Electric, it became an independent company in 2005 and later went public in 2007. Genpact leverages digital technologies, data, and AI to help clients drive innovation and achieve measurable outcomes.