Company Name: Genpact

Job Role: Process Associate

Experience: 0 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Hyderabad

Salary: Best in Industry

Job Description:

Role & Responsibilities:

• Handle multiple chats at the same time (3+ Active Chats simultaneously)
• Respond to the customer queries & issues in timely manner
• Provide solution to the customer basis the available help articles and within the policies
• Replicate customers issue and report necessary bugs/suggestions/ideas
• Provide excellent services to the customers
• Work closely with internal departments to provide the required information/support to the customer
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Maintain a deep understanding of client process and policies
• Upskill to enhance the knowledge time to time and offer support
• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business

Minimum qualifications

• Graduation in any discipline (except law)
• Freshers are eligible
• Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
• Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques

Preferred pre-requisites:

• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent

Note: Please carry below documents with you:

1. 3 copies of updated resume
2. 3 Passport size photographs
3. Original Aadhar card
4. 2 copies of Aadhar card
5. Pay-slip (if applicable)

Walk-in Details:

Walk-in Date: 15th July 2025

Time: 11.30 PM to 1.30 PM

Interview Address:

Genpact,
Plot No. 14/45, IDA Uppal,
Habsiguda, Hyderabad 500079

About Genpact:

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.