Genpact is conducting a walk-in drive for Freshers/Exp as Service Management Positions in Hyderabad, Bangalore Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Genpact

Job Role: Service Management

Experience: 4 – 9 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Hyderabad, Bangalore

Salary: Best in Industry

Job Description:

Responsibilities

• Ensure compliance standards: Oversee contract management processes to ensure adherence to legal and regulatory requirements.
• Analyze contract details:Validate terms with customers to ensure mutual understanding and agreement.
• Manage standard terms: Develop and maintain standard terms and conditions for contracts to ensure consistency.
• Receive signed contracts: Coordinate with sales teams to collect signed contracts and agreements.
• Partner-facing issue resolution: Engage in resolving partner-facing issues to maintain strong relationships.
• Operationalize contracts: Convert contracts into purchase orders (PO) and invoices for seamless processing.
• Resolve disputes: Address issues, claims, assertions, and disputes efficiently to minimize disruptions.
• Customer onboarding: Set up new customer accounts in the customer master database system.
• Update customer data: Obtain changes in customer details and update the master database system accordingly.
• Automate entitlements: Streamline the provisioning of entitlements for efficient access management.
• Order confirmation: Create order confirmations to facilitate order fulfillment processes.
• Create entitlements: Grant users access to software by creating necessary entitlements.
• Project code creation: Generate project codes for time tracking purposes when required.
• Expire entitlements: Manage entitlement expiration based on agreed license durations.
• Maintain visibility: Ensure real-time visibility into customer activities and interactions.
• Process quotes: Convert quotes into orders for streamlined service delivery.
• Service consumption processing: Manage service consumption processes effectively.
• Invoice approval: Approve invoices for payment after thorough verification.
• Reconcile invoices: Match distributed invoices with recognized revenue during specific periods.
• Revenue recognition: Perform activities related to accurate revenue recognition.
• Create requisitions: Initiate requisitions for procurement needs.
• PO Creation and management: Handle general PO creation, submission, and ongoing management.

Minimum Qualifications / Skills

• Bachelor’s degree
• 3+ years of professional experience in Quoting and Order including contracting, supplier onboarding, MDM, Order and PO Processing
• Industry Experience – Services or hi-tech industry
• Process/Domain Experience:
• Quote to cash process and sales administration
• Contract Management
• Order Management
• Supplier Onboarding
• Purchase Order Management

Preferred Qualifications/ Skills

• Ability to learn quickly
• Diploma / Post Graduation in International supply chain management / Sourcing Management
• Excellent Communication skill and the ability to engage customers in significant discussions
• Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage
  Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving
• Proficiency in coaching skills and with high level of confidentiality and professionalism

Walk-in Details:

Walk-in Date: 8th November 2025

Time: 10.30 AM to 12.30 PM

Interview Details:

Genpact,
5th Floor,
Prestige Tech Park-4 (Cosmos),
Marathahalli Sarjapur Outer Ring Rd,
Kadubeesanahalli, Devarabisanahalli,
Bengaluru, Karnataka 560103.

About Genpact Company:

Genpact is a global professional services firm that focuses on delivering digital transformation and intelligent operations services to businesses. Founded in 1997 as a business unit within General Electric, it became an independent company in 2005 and later went public in 2007. Genpact leverages digital technologies, data, and AI to help clients drive innovation and achieve measurable outcomes.