Company Name: HCLTech
Job Role: Analyst
Experience: 2 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Hyderabad
Salary: Best in Industry
Job Description:
Skill set Required :
- Excellent English Written Communication Skills.(MUST HAVE)
- Strong E-Mail Writing Skills with focus on Customer Service.
- Solving Customer Queries Via E-Mail.
Job Description
- Troubleshoot and resolve simple/medium/complex Ad Serving issues over email provide accurate resolutions
- Ensure all individual metric goals set are met (ex CSAT, TRT(Total Resolution Time))..etc
- Escalating the issues in a timely manner and work at a fast pace
- Investigate and follow-up appropriately, or make judgments and escalate when necessary
Technical
- Basic understanding of HTML, Javascript & CSS, Web page behavior, Digital Ads behavior.
- Knowledge of Technical Troubleshoot
- Strong analytical skills
Communication
Proficient in English writing and speaking skills
Customer Service
- Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements
- Ability to work with individuals, companies and large clients
- Should will to work in Night Shift
Nice to have:
- Previous experience in tech-support or tools/applications development domains will be an advantage
- Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,, etc)
- Experience in Digital Marketing and Campaign Management is an advantage but not a must have
- Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.
- Good spontaneous chat etiquettes.
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 18th January 2025
Time: 10.00 AM – 5.00 PM
Venue Details:
Advance Business Hub,
An Ascendas IT Park, Building H-08,
Phase 2, HITEC City,
Hyderabad, Telangana 500081
Hot Openings:
