Company Name: HCLTech
Job Role: Customer Service Representative
Experience: 2 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Best in Industry
Job Description:
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- Order verification (OVC) and Order Entry
- Validate the pre- order received. In case of additional information needed, the MAC (Move Add Change) team shall refer the pre-order back to the Client sales team
Validate technical/site - Data gathering and order verification with the customer to include:
- Customer name and technical and site contacts, site readiness
- Products ordered, product intervals and customer delivery date requirements
- Review order status communication plan
- Obtain CSR (Customer Service Record) for porting requests submitted through the client order to cash platform
- Scrub & Validate CSR to ensure numbers on the pre-order are located on the CSR
- Reserve the appropriate telephone numbers
- Confirm all documentation and Customer information provided by Sales, Solution
- Architect, Global Client Services and the Customer is complete
- Update and complete order information
- Submit order to provisioning
- Fallout / Exception Order Management:
- Track assigned orders, resolve order fallout tasks and drive resolution of order rejections
- Escalate to supplier organizations on orders requiring action
- Confirm that all pre-work activities related to activation are complete
- Coordinate test and install
- Scheduling activation
- Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project
- Provide senior level support for escalated orders, high visibility clients, and high revenue orders
- Responsible to update the price impacting quotes for change orders
- Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds
- Provide vendor partner oversight
- Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
- Ensure order completion, Validate order sent to billing
Mandatory Qualifications:
- Any Degree or Postgraduate in any discipline
- Telecom Order Management experience mandatory
- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Strong written, verbal and collaboration skills.
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 9th March 2025
Time: 10.00 AM – 2.00 PM
Venue Details:
HCL Technologies Limited,
8th Floor Unit-B Aviator Building,
ITPL SEZ Whitefield Road,
Bengaluru, Karnataka 560066
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