Company Name: HCLTech
Job Role: Customer Service Representative
Experience: 2 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Best in Industry
Job Description:
- Order verification (OVC) and Order Entry
- Validate the pre- order received. In case of additional information needed, the MAC (Move Add Change) team shall refer the pre-order back to the Client sales team
Validate technical/site - Data gathering and order verification with the customer to include:
- Customer name and technical and site contacts, site readiness
- Products ordered, product intervals and customer delivery date requirements
- Review order status communication plan
- Obtain CSR (Customer Service Record) for porting requests submitted through the client order to cash platform
- Scrub & Validate CSR to ensure numbers on the pre-order are located on the CSR
- Reserve the appropriate telephone numbers
- Confirm all documentation and Customer information provided by Sales, Solution
- Architect, Global Client Services and the Customer is complete
- Update and complete order information
- Submit order to provisioning
- Fallout / Exception Order Management:
- Track assigned orders, resolve order fallout tasks and drive resolution of order rejections
- Escalate to supplier organizations on orders requiring action
- Confirm that all pre-work activities related to activation are complete
- Coordinate test and install
- Scheduling activation
- Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project
- Provide senior level support for escalated orders, high visibility clients, and high revenue orders
- Responsible to update the price impacting quotes for change orders
- Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds
- Provide vendor partner oversight
- Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
- Ensure order completion, Validate order sent to billing
Mandatory Qualifications:
- Any Degree or Postgraduate in any discipline
- Telecom Order Management experience mandatory
- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Strong written, verbal and collaboration skills.
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 9th March 2025
Time: 10.00 AM – 2.00 PM
Venue Details:
HCL Technologies Limited,
8th Floor Unit-B Aviator Building,
ITPL SEZ Whitefield Road,
Bengaluru, Karnataka 560066
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
