HCLTech is conducting a walk-in drive for Freshers as AR Caller Positions in Chennai Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: HCLTech

Job Role: AR Caller

Experience: 1 – 4 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Chennai

Salary: Best in Industry

Job Description:

Communication, Night shift, Multi-tasking, RCM, US Healthcare, Eligibility verification, Authorization, International inbound call center experience.

ESSENTIAL RESPONSIBILITIES:

• Assess and resolve inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.
• Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
• Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
• Achieve key and critical performance targets.
• Ensure efficiency measures are met in accordance with performance targets and process guidelines.
• Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.
• Maintain effective work procedures according to client process workflows and HCL policy guidelines.
• Adhere to US healthcare compliance measures.

SKILLS AND COMPETENCIES

• Strong verbal and written communication skills
• Should possess neutral accent and good adoption to US culture.
• Ability to resolve customer queries in the first point of contact.
• Focus on delivering a positive customer experience
• Should be professional, courteous, friendly, and empathetic
• Should possess active listening skills
• Good data entry & typing skills
• Ability to multi task.
• Capable of handling fast-paced, innovative, and constantly changing environment
• Should be a team player.
• Ability to contribute to the process through improvement ideas.

FORMAL EDUCATION AND EXPERIENCE

• Graduation (any stream)
• 12 – 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 10th Sept 2025

Time: 10.30 AM – 2.30 PM

Interview Address:

A-8&9,
Sector-60, Noida.

Contact – Preeti Bisht

About HCLTech:

HCL Technologies Limited, commonly known as HCLTech, is a leading Indian multinational IT services and consulting company headquartered in Noida, Uttar Pradesh. Founded in 1976 by Shiv Nadar, HCLTech was spun off from HCL Enterprise in 1991 to focus on software and technology services.