Company Name: HDFC Bank
Job Role: Teller/Welcome Desk, Relationship Manager
Experience: 3 – 8 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Delhi / NCR
Salary: Not Disclosed
Apply Mode: Walk-in
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Job Description:
- Supervise & monitor Personal Banker desks and contract sales staff
- Branch administration
- Lobby Management
- Ensure quality customer service is delivered
- Resolution of customer queries/complaints
- Customer service to ensure walk in customers issues
- Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager
- Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable
- Branch Operations and Audit Compliance
- Branch Merchandising
- Generate business, cross sell and monitor cross sales of Personal Bankers
- Generate leads for Third Party Products to the customers
- Ensure that all tellers are adequately trained on the Products of the bank.
Job Title-Preferred Relationship Manager
- Actively participate in Branch operations and sales equally to ensure Branch sales target are met.
- Managing and increasing the portfolio of existing customers mapped and build lasting relationships with our valued Preferred customers, individuals with significant financial assets and a minimum average monthly balance of Rs. 2 lakhs in one account or an average of Rs. 2 lakhs across family Preferred group accounts.
- Recommend tailored financial solutions , including investment strategies,asset allocation,and risk management plans. Proactively offer new products and services that align with their needs and contribute to their financial growth.
- Review and access the clients portfolio, to align basis market condition and client objective.
- Cross selling & Up-selling of banking and third party products to contribute to Branch overall targets.
- Generate leads through Catchment Working, Referrals and Working on the internal databases.
- Conduct frequent field visits to engage with clients while ensuring touch base with each client at least once in 2 months and mandate joint visits in a month.
- Participate in Local Marketing promotional activities of the Branch for Business Acquisition and fully responsible to get Values in the Self sourced Accounts.
- Customers connect and visits per day while ensuring maximum knowledge sharing and understanding/recording the grievances with goal of providing solution.
- Adherence of KYC/AML in true spirit while acquisition of new accounts.
- Monthly revenue generation from various bank products viz. UFD, Credit Card, Demat, Mutual Funds, SIP, Other Deposits and Life insurance. Credit Card, Demat, etc
Walk-in Details:
Walk-in Date: 29th January 2025
Time: 10.30 AM – 2.00 PM
Interview Address:
HDFC Bank,
B54-A, Greater Kailash 1,
Near Archana Shopping complex,
New Delhi.
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