HDFC Bank Walk-in Drive for Relationship Manager Positions

Company Name: HDFC Bank

Job Role: Relationship Manager

Experience: 2 – 6 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Hyderabad

Salary: Best in Industry

Job Description:

• Actionable Branch Management1 Plan the branch visits detailing the coverage every week
• Meeting the branches during the morning meeting – every branch once a month
• Scoping the RM/PB customer for lead/joint calls OR make use of available resources in the branch for leads/joint calls
• Planning the catchment area activity/scoping for lead generation/joint call
• Ensure RM/PB activation from the activities above and review of branch performance/resource wise performance/review with CH as and when required.
• Creating excitement in branches/spot sanctions/contests/recognition program
• Check CRM daily and review the leads/update follow up leads/with dates

Document branch meeting through Cogent/mailsLead generation/logins

• Planning the above so that it translates into 2 calls per day/2 appointments per day
• Send the communication to the customer on documents required
• Follow up the on the calls made for documents/arrange for pickup of documents
• Check for completeness of documents
• Go through the Financials/bank statements for churn/bounces/interest servicing as per product
• KYCs

Cross Selling

• To be the one-stop shop for each of our Express OD clients and provide suitable gamut of financial products such as Insurance, CASA, Credit Cards, Other Assets Products as required by the customer.
• Monitor and track Leads.

Renewals

• Work on the renewals in advance for customers who are not getting auto renewed
• Mail to the respective customers on docs required for renewal
• Follow up weekly twice for docs
• Arrange for collection of documents
• Check the documents for completeness
• Study the financials/bank statements/churn/interest servicing/aberrations from the stated nos as per product requirement
• Speak to the customer for addressing issues/aberrations
• For renewals overdue and having genuine delay put up for extensions

Churn into WC account

• Post disbursement ensure that all business churn comes to HDFC bank account
• If OBA waiver required/check for justification/check for churn/put up to the authority
• If not inform the customer on closure of OBA/levy of 2% penalty

Call Memos

Express OD Monitoring to happen basis central triggers, customers falling in triggers and if not contacted virually to be met by RM as required frequency.

Delinquency management

• Depending upon severity of each case – Customer Call for servicing Interest.
• Email communication to Branch & customer
• Personal Visit to Customer / Joint Visit with Credit Manager;
• Rigorous follow-up

Complaints : CRM / MD / PNO / CRO

• Analyze complaint
• Seek resolution post discussing with Customer

Educational Qualifications Key Skills

• Educational Background Graduate
• Interpersonal Skills
• Coordination with multiple teams & multiple activities
• Ability to work under pressure.

Experience Required:

Total Work experience 1-3 years

Major Stakeholders

• Branch Banking Team
• Operations
• Product Team
• Credit

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 8th May 2025

Time: 9.30 PM – 5.30 PM

Interview Address:

1st Flr,
Meenakshi Bamboos,
Gachibowli, Serilingampally,
Hyderabad, Telangana 500081.