Company Name: HDFC Bank
Job Role: Relationship Manager
Experience: 2 – 6 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Hyderabad
Salary: Best in Industry
Job Description:
- Actionable Branch Management1 Plan the branch visits detailing the coverage every week
- Meeting the branches during the morning meeting – every branch once a month
- Scoping the RM/PB customer for lead/joint calls OR make use of available resources in the branch for leads/joint calls
- Planning the catchment area activity/scoping for lead generation/joint call
- Ensure RM/PB activation from the activities above and review of branch performance/resource wise performance/review with CH as and when required.
- Creating excitement in branches/spot sanctions/contests/recognition program
- Check CRM daily and review the leads/update follow up leads/with dates
Document branch meeting through Cogent/mailsLead generation/logins
- Planning the above so that it translates into 2 calls per day/2 appointments per day
- Send the communication to the customer on documents required
- Follow up the on the calls made for documents/arrange for pickup of documents
- Check for completeness of documents
- Go through the Financials/bank statements for churn/bounces/interest servicing as per product
- KYCs
Cross Selling
- To be the one-stop shop for each of our Express OD clients and provide suitable gamut of financial products such as Insurance, CASA, Credit Cards, Other Assets Products as required by the customer.
- Monitor and track Leads.
Renewals
- Work on the renewals in advance for customers who are not getting auto renewed
- Mail to the respective customers on docs required for renewal
- Follow up weekly twice for docs
- Arrange for collection of documents
- Check the documents for completeness
- Study the financials/bank statements/churn/interest servicing/aberrations from the stated nos as per product requirement
- Speak to the customer for addressing issues/aberrations
- For renewals overdue and having genuine delay put up for extensions
Churn into WC account
- Post disbursement ensure that all business churn comes to HDFC bank account
- If OBA waiver required/check for justification/check for churn/put up to the authority
- If not inform the customer on closure of OBA/levy of 2% penalty
Call Memos
Express OD Monitoring to happen basis central triggers, customers falling in triggers and if not contacted virually to be met by RM as required frequency.
Delinquency management
- Depending upon severity of each case – Customer Call for servicing Interest.
- Email communication to Branch & customer
- Personal Visit to Customer / Joint Visit with Credit Manager;
- Rigorous follow-up
Complaints : CRM / MD / PNO / CRO
- Analyze complaint
- Seek resolution post discussing with Customer
Educational Qualifications Key Skills
- Educational Background Graduate
- Interpersonal Skills
- Coordination with multiple teams & multiple activities
- Ability to work under pressure.
Experience Required:
Total Work experience 1-3 years
Major Stakeholders
- Branch Banking Team
- Operations
- Product Team
- Credit
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 8th May 2025
Time: 9.30 PM – 5.30 PM
Interview Address:
1st Flr,
Meenakshi Bamboos,
Gachibowli, Serilingampally,
Hyderabad, Telangana 500081.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
