Company Name: HDFC Bank
Job Role: Virtual Care
Experience: 0 – 5 Years
Qualification: Any Graduates, Any Post Graduates
Job Type: Full Time
Job Location: Hyderabad
Job Description:
- To ensure that the defined productivity targets on service levels, call handling time, and quality parameters are met consistently
- To ensure zero defects processing of all customer requests, judicious utilization of financial & non-financial authority for – reversals, referrals, including prompt and accurate Hotlisting of lost cards reported during the Shifts assigned.
- To ensure complete and accurate resolution within the defined TATs.
- To ensure process compliance as per the set Audit and SQ guidelines.
- Call handling as per defined standards.
- 100% accurate resolution on Calls received at the Call Center. Error-free handling of requests/transactions on calls.
Skills:
- Must have voice process experience.
- Customer handling experience.
- Service call handling experience.
- Must be able to speak- Hindi, Telugu and English.
- Should be ok for rotational Shifts.
Walkin Details:
Walkin Date: 28th October 2024
Time: 10.00 AM – 4.30 PM
Venue Details:
HDFC BANK, VRM Office-D Block,
Ground Floor, Meenakshi Tech Park,
opp to Deloitte towers,
Near AIG Hospital Gachibowli
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