ICICI Lombard Walk-in Drive for Customer Relationship Manager Positions

Company Name: ICICI Lombard

Job Role: Customer Relationship Manager

Experience: 0 – 4 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Indore

Salary: Rs.1,50,000/- to Rs.2,50,000/-

Job Description:

• Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
• Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken
• Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
• Ability to understand and handle irate customers
• Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
• Ability to achieve stretched targets and able to manage the organization standards
• Maintain Superior quality service by following organization standards

Must Haves:

• Excellent Communication Skills in English & Hindi
• Typing speed of 30 to 40 wpm
• Strong interpersonal, problem-solving skills and verbal and written communication skills
• Flexible with shifts
• Computer literacy

Walk-in Details:

Walk-in Date: 14th to 21st May 2025

Time: 10.30 AM – 5.30 PM

Interview Address:

2nd floor,
Brilliant Titanium,
Scheme 78, Indore.