Company Name: ICICI Lombard
Job Role: Customer Relationship Manager
Experience: 0 – 1 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Mumbai, Thane, Navi Mumbai
Salary: Rs.2,25,000/- to Rs.3,50,000/-
Job Description:
- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
- Ability to understand and handle irate customers
- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
- Ability to achieve stretched targets and able to manage the organization standards
- Maintain Superior quality service by following organization standards
Regard’s,
GAYATRI RAJAM
HR Team
ICICI Lombard
Contact no. 8291246876
gayatri.rajam@ext.icicilombard.com
Walk-in Details:
Walk-in Date: 3rd to 9th May 2025
Time: 9.30 AM – 5.30 PM
Interview Address:
2nd Floor,
Vishwaroop IT Park,
Behind Raghuleela Mall,
Opposite Vashi Railway Station,
Navi Mumbai
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
