ICICI Lombard is conducting a walk-in drive for Freshers as Customer Relationship Manager Positions in Mumbai, Thane, Navi Mumbai Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: ICICI Lombard

Job Role: Customer Relationship Manager

Experience: 0 – 1 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Mumbai, Thane, Navi Mumbai

Salary: Rs.2,25,000/- to Rs.3,50,000/-

Job Description:

Functional /Business Responsibilities:

• Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
• Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
• Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken
• Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
• Ability to understand and handle irate customers
• Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
• Ability to achieve stretched targets and able to manage the organization standards
• Maintain Superior quality service by following organization standards

Requirement:- Graduation is mandatory

Salary :- Up to 3.5 LPA (based on interview performance and experience)

Walk-in Details:

Walk-in Date: 9th to 14th Aug 2025

Time: 9.30 AM – 5.30 PM

Interview Address:

ICICI Lombard GIC Ltd,
vishwaroop IT Park,
13th floor, vashi,
navi Mumbai.

Contact – HR NAMRATA ( 8591217920 )

About ICICI Lombard:

ICICI Lombard is a leading private general insurance company in India, offering a wide range of products like motor, health, and crop insurance. It started as a joint venture between ICICI Bank and Fairfax Financial Holdings in 2001 and has since grown to become a major player in the Indian insurance market. The company is known for its customer-centric approach and its commitment to “Nibhaye Vaade” (keeping promises).