Company Name: ICICI Lombard
Job Role: Senior Team Leader
Experience: 4 – 6 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Thane, Navi Mumbai, Mumbai
Salary: Rs.6,00,000/- to Rs.8,50,000/-
Job Description:
Roles and Responsibilities :
- Develop and implement effective training programs to enhance team performance and productivity.
- Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency.
- Analyze KPIs such as AHT, Shrinkage, Attrition, CSat, Dsat, FCR, Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSat), Agent Evaluation Scores etc. to drive business growth.
- Ensure compliance with quality standards and regulatory requirements.
- Manage a team of customer service representatives to achieve operational excellence in Inbound Voice Process.
Desired Candidate Profile :
- 4-6 years of experience in BPO industry with expertise in Inbound Voice Process.
- Proven track record of managing teams effectively using TL methodologies.
- Strong understanding of people management principles including recruitment, training, development & retention strategies.
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 28th to 29th November 2024
Time: 9.30 AM – 1.00 PM
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Venue Details:
Wipro campus,
Vendor Gate, 203, 115/1, ISB Rd,
Opp. to Dominos, Financial District,
Gachibowli, Nanakaramguda, Hyderabad, Telangana 500032
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
