Infosys is conducting a walk-in drive for Freshers/Exp as Customer Support Executive Positions in Pune/Bangalore Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Infosys

Job Role: Customer Support Executive

Experience: 1 – 6 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Pune / Bangalore

Salary: Best in Industry

Job Description:

We are looking for customer-focused individuals with 1 to 5 years of international voice processing experience to join our International Voice Support team. As a Customer Support Executive, you will be the first point of contact for global customers, assisting them with queries, troubleshooting issues, and ensuring a seamless service experience.

Key Responsibilities:

• Handle inbound and outbound calls from international customers.
• Resolve product or service-related queries and complaints in a timely and professional manner.
• Provide accurate information and troubleshoot customer concerns effectively.
• Ensure high levels of customer satisfaction and experience.
• Document all interactions in the system as per process guidelines.
• Meet or exceed performance metrics such as call quality, response time, and customer satisfaction scores.
• Collaborate with internal teams to resolve complex issues.

Required Qualifications & Skills:

• Must be a graduate in any discipline.
• 1- 5 years of experience in international voice process/customer support preferred.
• Excellent verbal communication skills in English.
• Should be comfortable to work in night shifts/rotational shifts.
• Prior experience in BPO/Call Center environment.
• Familiarity with CRM tools and ticketing systems.
• Ability to handle pressure and multitask effectively.

What You’ll Do:

• Be the voice of the brand resolve customer queries via calls, chat, and email.
• Deliver exceptional customer experiences with empathy and efficiency.
• Own and resolve issues independently with analytical thinking.
• Respect customer time and ensure every interaction adds value.
• Thrive in a collaborative, high-energy environment.

What We’re Looking For:

Have experience to handle International Clients – Mandatory

• Excellent communication skills.
• Quick problem-solving abilities.
• Willingness to work in a 24×7 setup.
• A proactive mindset and strong time management.

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 12th Feb 2026

Time: 10.00 AM to 2.00 PM

Interview Address:

Plot No. IIIG/2, AA-IIIG,
St No.3333, New Town- Action area- III,
Kolkata Leather Complex, Beonta II,
Dist- South 24 parganas,
Kolkata- 7000135 ( Near Hatishala)

Contact – Kavya/Sanjay

About Infosys:

Infosys is a global leader in digital services and consulting, providing technology-enabled business solutions. Founded in 1981, the company has grown from a small startup to a major international player with over 300,000 employees and a presence in over 50 countries. Infosys focuses on helping clients with their digital transformation journey, offering services in areas like AI, cloud, and agile workflows.