Infosys is conducting a walk-in drive for Freshers/Exp as Customer Support Associate Positions in Pune, Bangalore Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Infosys

Job Role: Customer Support Associate

Experience: 0 – 4 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Pune, Bangalore

Salary: Rs.4,50,000/- to Rs.7,00,000/-

Job Description:

Basic minimum requirement:

• Should be flexible to work in Night shifts (US Shift) and flexible to work for 24/7 work environment
• Work from office mandatory
• Exposure to US contact center preferable

1. Customer Interaction:

• Troubleshooting: Diagnose and resolve non-technical issues reported by customers via phone, chat, or email.
• Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation.
• Effective Communication: Clearly explain technical concepts to non-technical users.

Key responsibilities:

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Walk customers/ Provide navigational support on self service portal
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimize customer complaints and escalations by providing exceptional service and call control

Mandatory Documents to Carry

• Updated printout of your resume
• Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
• All original academic documents for verification
• 10th & 12th Marksheets
• Graduation (All Semesters, CMM, Provisional & Degree Certificate)
• Laptops & cameras are not permitted due to security restrictions.Government ID is mandatory for entry into the campus.

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 10th, 17th & 18th October 2025

Time: 10.00 AM to 1.00 PM

Interview Address:

Infosys Limited,
Plot No IIIG/2, P. S-New Town,
Kolkata – 700135.

Contact – Chiranjit Seal

About Infosys:

Infosys is a global leader in digital services and consulting, providing technology-enabled business solutions. Founded in 1981, the company has grown from a small startup to a major international player with over 300,000 employees and a presence in over 50 countries. Infosys focuses on helping clients with their digital transformation journey, offering services in areas like AI, cloud, and agile workflows.