Thursday, May 8, 2025

Infosys Walk-in Drive for Freshers as Customer Service Associate Positions

Company Name: Infosys

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Job Role: Customer Service Associate

Experience: 0 – 2 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Pune

Salary: Best In Industry

Job Description:

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Key Responsibilities:

  • Provide first-level resolution to the customers
  • Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
  • Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
  • Build rapport with customers through active listening, effective communication, and attention to detail.
  • Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
  • Document and track customer interactions and technical issues in the service management system.
  • Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
  • Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Must adhere and non-negotiables:

  • Excellent in communication
  • Comfortable working in US shift
  • 24*7, flexible shifts
  • 100% WFO, no hybrid

Preferred Qualifications: Any Graduate

Documents to Carry:

  • Carry a printout your updated resume.
  • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
  • All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

  • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
  • Original Government ID card is must for Security Clearance

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 8th to 9th May 2025

Time: 10.00 AM – 1.00 PM

Venue Details:

Infosys limited Plot No. 1,
Pune, Phase 1, Building-1,
Hinjewadi Rajiv Gandhi Infotech Park,
Building B1, ground floor,
Hinjewadi, Taluka Mulish Pune, Maharashtra 411057.

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